Our RSVP Ticket Flow

Review-and-Approve Tickets

We believe that great event experience is conducive to building engaging communities. Working closely with our partners and clients, we have been hearing about their desire for a streamlined workflow to handle RSVP or ticket reservations with payment.

Our old solution works this way: 1. The guest fills out the registration form. 2. The admin receives the form. For those that are approved, the admin can move the contacts to the event guest list by the Cloning function. 3. On the guest list, send the tickets to the guests.

You might have already guessed the problems with this solution: yes, the process is clumsy and cannot automatically request the guest to make a payment once their RSVP is approved, let alone match the payment with the RSVP.

So we worked painstakingly over the past 2 weeks on a significantly more pleasing and convenient workflow of handling RSVPs. Here is how it works:

Step 1: (Admin) checks “Requires accept or reject tickets”

Step 1: On the Admin Panel — Events — Event Info page, the admin checks “Requires accept or reject tickets”

Step 2: (User) — The ticket(s) will be reserved after the RSVP or registration is received.

Step 2: On the event page, the user clicks “Reserve ticket” and fills out the form. An email confirming the reservation is then sent. At this point, no ticket is approved yet.

Step 3: (Admin) — The admin can approve or reject a ticket reservation.

Step 3: On the Admin Panel — Events — Guests page, the admin receives the user’s RSVP or registration, and in the column of Approval Status decides to approve or reject it.

Step 4: (User) — The user will receive an email with a link for event payment

Step 4: If it is an approval in Step 3, the user will receive an email with a link for event payment. The user can click the “PAY NOW” button to go to the event page to pay. Upon successful payment, the ticket will be sent by email and shown on the website.

Step 5: (Admin) — Payment is well received for the approved RSVP or registration.

Step 5: On the Admin Panel — Events — Guests page, the admin can confirm the record of successful payment.

Here’s a link to a video of the whole flow

We hope you will enjoy our RSVP workflow 😀!

Sign up now 💻: https://juven.co/manager?auth=sign-up

Other release notes:

Meta tags for social media sharing is now enabled.

We launched the catalog page for deTour 2018

In support of the deTour 2018 catalog page, we’ve also launched our long awaited dynamic image resizer (FINALLY) which has dramatically reduced the time it takes to load our websites as images are now compressed when they are uploaded.

Quick actions added to admin dashboard

Quick actions on dashboard — you can now go straight to creating events, forms or emails from the dashboard. This convenience can help you start managing your community as quickly as possible.

We’ve also killed a host of bugs.

Juven builds complete engagement software which empowers charities, companies, associations and clubs of all sorts to build, engage and grow community. We believe that organizations should have access to beautiful, intuitive and reliable tools to create greater impact.

2nd. 06/11/2018